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2026 Reliable Test CITM Guide | 100% Free Reliable CITM Exam Practice

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EXIN CITM Exam Syllabus Topics:

Topic
Details

Topic 1

Information Security Management: This section targets an Information Security Manager and focuses on protecting information assets from threats. It covers policy development, security controls implementation, incident response, data protection, and compliance with legal and regulatory requirements to maintain confidentiality, integrity, and availability.

Topic 2

IT Strategy: This section of the exam measures the skills of an IT Strategy Manager and covers the development and alignment of IT strategy with business objectives. It emphasizes creating strategic plans to support organizational goals, understanding emerging technologies, and ensuring that IT investments contribute to competitive advantage and operational efficiency.

Topic 3

Business Continuity Management: This section measures the skills of a Business Continuity Manager and covers planning and implementing strategies to ensure IT availability and resilience during disruptions. It includes risk assessment, disaster recovery planning, backup procedures, and testing to minimize business impact.

Topic 4

Vendor Selection
Management: This section measures the expertise of a Vendor Manager and covers the process of selecting and managing third-party providers. It addresses evaluating vendor capabilities, negotiating contracts, monitoring performance, and maintaining productive relationships to ensure service quality and value.

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EXIN EPI Certified Information Technology Manager Sample Questions (Q48-Q53):

NEW QUESTION # 48
Lately, the support desk is receiving several requests for password resets from individuals who appear to be unknown to the organization. Possible criminal activities are suspected, and the organization wishes to address this issue in their information security awareness program. What is the area that requires awareness?

A. Social engineering
B. Instant (mobile) messaging
C. Internet usage
D. E-mail usage

Answer: A

Explanation:
Requests for password resets from unknown individuals suggestsocial engineeringattacks, such as phishing or impersonation, where attackers manipulate users to gain unauthorized access. An information security awareness program should focus on educating staff about social engineering tactics to recognize and prevent such incidents.
E-mail usage (A), instant messaging (B), and internet usage (C) may be vectors for attacks, but the core issue is social engineering, which encompasses tactics used across these channels.
Reference:EPI CITM study guide, under Information Security Management, likely emphasizes social engineering in security awareness training. Refer to sections on security awareness or threat management.

NEW QUESTION # 49
A customer survey needs to be designed. What is the most important factor for success?

A. Minimum duration to complete
B. Use a rating scale only
C. Relevant questions to meet the objective
D. Make use of leading and loaded questions

Answer: C

Explanation:
The most important factor for a successfulcustomer surveyinservice managementisrelevant questions to meet the objective(A). According toITIL's continual service improvement (CSI), surveys must be designed with questions that align with the survey's goals (e.g., assessing service quality or customer satisfaction) to gather meaningful data for actionable improvements.
* Use a rating scale only (B):Restricting to rating scales limits question variety and may not capture qualitative insights.
* Leading and loaded questions (C):These bias responses, reducing survey validity.
* Minimum duration (D):While brevity is important, relevance of questions is critical for achieving the survey's purpose.
Reference:EPI CITM study guide, under Service Management, likely references ITIL's CSI framework for survey design. Check sections on customer feedback or service improvement.

NEW QUESTION # 50
A new system (application) is developed for the marketing department. Stakeholders have demanded an independent white box test to take place. What are the stakeholders' biggest concern?

A. The capacity of the new system
B. The functionality of the system
C. The performance of the system
D. The quality of the source code of the system

Answer: D

Explanation:
Awhite box testinvolves testing the internal structure and code of an application, requiring access to its source code. The stakeholders' demand for anindependent white box testindicates their primary concern is thequality of the source code(C). This type of testing, conducted by an independent party, ensures the code is well-structured, secure, and free of defects that could lead to vulnerabilities or inefficiencies.
* Capacity (A):Refers to the system's ability to handle load, typically tested via performance or stress testing, not white box testing.
* Performance (B):Focuses on speed and responsiveness, evaluated through performance testing, not white box testing.
* Functionality (D):Is tested via black box testing, which focuses on inputs and outputs without examining the code.
White box testing is a technical process often aligned withSDLCquality assurance practices, ensuring code reliability and maintainability, which is critical for stakeholders concerned about long-term system integrity.
Reference:EPI CITM study guide, under Application Management, likely covers testing methodologies in the SDLC, emphasizing white box testing for code quality. Check sections on application testing or quality assurance.

NEW QUESTION # 51
During financial year closing, a processing error in a critical financial system occurs. Senior management demands a change to be implemented in order to not further delay the business processes. Which sort of change is applied?

A. Emergency
B. Exceptional
C. Standard
D. Normal

Answer: A

Explanation:
InITIL(Information Technology Infrastructure Library), anemergency changeis implemented to address urgent issues that significantly impact business operations, such as a processing error during financial year closing. Emergency changes are fast-tracked to restore service or prevent further disruption, bypassing some standard change management processes while still requiring approval.
Normal changes (A) follow the full change management process, standard changes (B) are pre-approved and routine, and exceptional (C) is not a standard ITIL term. Emergency change (D) fits the scenario of urgent action to avoid business delays.
Reference:EPI CITM study guide, under Service Management, likely references ITIL's change management processes, specifically emergency changes. Refer to the section on ITIL change management or service operation.

NEW QUESTION # 52
Users (customers) are complaining about the quality of how problems are being solved. What is the most likely cause?

A. Errors in priority
B. Poor registration of problems
C. Lack of budget to manage problems
D. Wrong allocation of problems

Answer: B

Explanation:
InITIL's problem management process,poor registration of problems(A) is the most likely cause of low- quality problem resolution. Effective problem management requires accurate logging of incidents and problems, including detailed descriptions, to enable proper root cause analysis and resolution. If problems are poorly registered (e.g., incomplete or inaccurate data), it hinders diagnosis and resolution, leading to customer dissatisfaction.
* Wrong allocation of problems (B):Incorrect assignment to teams can delay resolution but is less fundamental than poor registration, which affects the entire process.
* Errors in priority (C):Incorrect prioritization may delay urgent issues, but poor registration impacts resolution quality more directly.
* Lack of budget (D):May limit resources, but the scenario points to process quality, not resource constraints.
Reference:EPI CITM study guide, under Service Management, likely references ITIL's problem management, emphasizing accurate problem logging. Check sections on ITIL problem management or service operation.

NEW QUESTION # 53
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